Frequently Asked Questions

Sending money to family, or getting paid for cross-border trade, shouldn't take days or cost 5-9% in hidden fees. MaliSwap is a two-way bridge built so families stay supported and businesses can access global markets without the usual friction.

Every transfer runs through bank-grade encryption, proactive identity verification, and continuous fraud monitoring - security designed in from day one, not bolted on after.

Direct mobile money and bank partnerships mean most transfers settle in minutes, not days, with no scheduled downtime to interrupt the flow of money.

A valid government-issued ID and a selfie for instant, automated verification - built to take minutes, not branch visits.

Our focus is the USA, Canada, Europe and UAE sending to Kenya, Nigeria, Ghana, Senegal and South Sudan, with more corridors planned as we expand.

No. Our compliance process is designed for fair, clear communication - you will never face a sudden, unexplained freeze.

Yes - MaliSwap is a true two-way platform. Families and businesses can both send and receive across the same corridor.

Use our Contact page for any questions, or join the waitlist below to stay updated.

A single, transparent fee plus a fair exchange rate - no hidden markups stacked on top. See the exact breakdown per corridor on our Fees page.

Recipients can receive funds directly into mobile money wallets like M-Pesa and MTN MoMo, or straight into a linked bank account - whichever is easiest where they are.

You can fund in major currencies like USD, AED, and GBP, and recipients receive in their local currency - KES, NGN, GHS, XOF, and SSP - at a clear, upfront rate.

Yes. Importers, traders, SMEs, and corporates use MaliSwap for supplier payments and bulk payroll across multiple corridors from a single account.

Limits vary slightly by corridor and verification level, but most personal transfers range from $10 up to several thousand dollars per transaction - higher limits are available for verified business accounts.

Double-check recipient details before confirming - if a transfer hasn't yet been paid out, our support team can help you correct or cancel it. Once funds are paid out to mobile money or a bank account, recovery depends on the receiving institution.

MaliSwap is being built mobile-first for iOS and Android, so you can send, receive, and track transfers from one app wherever you are.

Real human support is available 24/7 to track down any delayed transfer. We monitor every payout in real time, so most issues are caught and resolved before you even need to ask.

Your data is encrypted in transit and at rest, access is limited to least-privilege staff accounts, and we never sell your information. See our Privacy Policy for the full detail.

Transfers that haven't yet been paid out to the recipient can usually be cancelled and refunded. Once funds have landed in the recipient's mobile money wallet or bank account, contact support right away so we can advise on next steps.